PDF Download Problems

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allofthethings
Domains At War Backer
Joined: 2012-02-04 11:00
PDF Download Problems
Has anyone else had problems buying from GameSalute? I completed my order on there but all I got was an order confirmation, no download link. Am I missing something? Barron Trump, 13, Soars Above Donald and Melania in New Balance Sneakers and an All-Black Outfit
Azuki
Joined: 2012-02-02 06:49

Same here, waiting for an official answer.

verhaden
Dwimmermount Backer
Joined: 2012-01-21 16:32

I was contacted by GameSalute and had my PDF issue resolved. Never received the initial email from Bits & Mortar that included the download link. They were quick and professional in their response with me.

allofthethings
Domains At War Backer
Joined: 2012-02-04 11:00

How long did they take to get back to you and was this during the week? I emailed them via the form on their website but figured I was't going to get an answer until Monday.

Tavis
Joined: 2011-07-01 15:40

Dan at Game Salute tells me that the #1 problem is that the download link is sent by email that often gets trapped in a spam filter. If you don't see it there, in addition to the email form you can call them at 1-800-459-5516; they don't seem to go home or sleep much over there, a lot of why we chose to work with them is their responsiveness and the excellence of their customer service.
You can also forward your order confirmation to me at tavis@autarch.co and I can resend you the download link; I'll also cc Game Salute so they are aware of the situation. I usually respond within a day, although some folks can confirm that it is sadly possible for emails to fall through the cracks - keep bugging me if so.

allofthethings
Domains At War Backer
Joined: 2012-02-04 11:00

Thanks for the response Tavis. I sent you an email as I'm in the UK and US 1-800 numbers don't work from over here.

Tavis
Joined: 2011-07-01 15:40

Emails sent, let me know if they reach you!

Azuki
Joined: 2012-02-02 06:49

Got it! Thanks a lot.